Get in Touch
Questions about your order, culture viability, or growing advice? Our team is ready to help you succeed.
Visit Our Lab
2847 NW Mycelium Way Portland, OR 97210 Lab tours by appointment only
Email Us
hello@cultureshock.com orders@cultureshock.com wholesale@cultureshock.com
Call or Text
(503) 555-0172 Mon–Fri: 9 AM – 5 PM PST Saturday: 10 AM – 2 PM PST
Contact Form
We typically respond within 24 business hours. Fields marked * are required.
How Can We Help?
Order & Shipping
Order status, tracking, delivery issues, and shipping address changes.
Culture Viability
Concerns about contamination, non-colonizing cultures, or viability claims.
Cultivation Advice
Inoculation, colonization, fruiting conditions, or troubleshooting your grow.
Wholesale Inquiries
Bulk pricing, wholesale accounts, and commercial supply partnerships.
Business Hours- Monday – Friday 9:00 AM – 5:00 PM PST
- Saturday 10:00 AM – 2:00 PM PST
- Sunday Closed
Quick Response Guarantee
All inquiries receive a personal response within 24 business hours. Contamination claims are prioritized and resolved same day when possible.
Common Questions
Can not find the answer you are looking for? Reach out to our team through the contact page or email hello@cultureshock.com.
1 Hour to 24 Hours
Send your order number, photos, and a brief description of the issue through our contact form for review.
We are happy to answer cultivation questions and share practical guidance to help you work with cultures confidently.
Founded
2018
Portland, Oregon
Lab Certification
ISO Clean
Laminar Flow Certified
Shipping States
All 50
Plus select Canada
Avg Response Time
< 24 hrs
Business days
Explore Our Full Culture Catalog
Whether you have a question or just need supplies, we are here. Browse our verified liquid cultures, agar plates, and grain spawn — all backed by our contamination guarantee.